HR support – Level 3

Standard Overview

HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation.

Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.

Facilitation of Assessment

DSW has always had a ‘digital by default’ approach to end-point assessment; this allows us to provide greater flexibility for all stakeholders while reducing fees and our carbon footprint.

• Interviews and presentations are conducted using web conferencing platforms and we’re flexible enough to use a platform of the employer’s choosing when required.
• Written exams, MCQs and Case Studies are carried out online using an invigilated assessment platform
• Portfolios and Projects are submitted to DSW in digital format for assessment
• Our assessments are also administered using an online platform, epaPRO, which provides training providers with access to results, reports and dashboards.

This is all supported by named account managers and operations contacts who are here to support you at each step of the EPA journey.

Resources

We provide a range of recourses to support the apprentice, training provider and employer prepare for end-point assessment:

• Overview video (below)
• Toolkit available upon partnering with us
• Service overview
• Relevant webinars

Benefits and Support

DSW is a leading EPAO trusted by some of the UK’s largest employers and apprenticeship training providers to assess apprentices across a portfolio of more than 35 standards.

We combine first-class customer support, leading assessment technology and assessment expertise to deliver an EPA experience which our clients tell us is unequalled.

Our key benefits include:

• Assessor allocated ahead of gateway to guarantee availability and fast turnaround
• Planning meeting scheduled within 1 working day of Gateway
• Results issued within 5 working days
• Competitive pricing, reduced resit fees and no registration fees
• Dedicated account manager and operations contact
• Quality-assured assessors with extensive sector and assessment experience
• Truly collaborative, partnership approach and dedicated DSW human touch support team
• Delivery of a great learner experience with flexibility to accommodate varied learner environments
• Support materials – Guides, toolkits, webinars and use of digital platforms make EPA efficient and easy
• Engaged with other EPAOs and sector bodies to lead the standardisation of assessment methods and raise professional standards