Managed Services

Endless development possibilities with flexible managed services

Managed Services

For nearly 25 years we have partnered with our clients to develop their talent by providing access to learning consultancy and impactful learning and development programmes.

Businesses have more complex learning requirements than ever before.  Digitalisation, the rise of hybrid working, changes in legislation and the great resignation are just some of the challenges facing organisations which shape the learning needs of the organisation.

Our Managed Learning Service builds on our reputation for excellent customer service and extends the range of support we can provide our clients.

DSW consultants support clients in developing their learning strategy and people.

Whatever your motivation, be it regulatory change, adapting to hybrid working, driving engagement or a culture of continuous learning, DSW can support you in defining your objectives to deliver a transformation programme.

We can manage fully outsourced bespoke programme design and delivery, from training needs analysis to measuring and demonstrating impact. In addition, we can provide you with learning and development specialists to support your in-house teams with their programmes. 

Our vendor management team oversee sourcing, onboarding, issue resolution and feedback with our growing supply chain. We currently have more than 850 suppliers within our network, from independent consultants to some of the world’s largest learning and development organisations.

Our supplier network includes organisations providing the following services

  • Training providers
  • Digital learning and technology providers
  • Awarding Organisations and Professional Bodies
  • Independent Consultants
  • Apprenticeship Training Providers
  • Speakers

While we operate a supplier agnostic approach, we can manage a client specific preferred supplier list when that is required. In addition, we can onboard new suppliers at your request.

Our team manage your day-to-day requirements including booking courses and programmes, handling queries and providing analytics. We provide a named contact within our learning administration team as well as dedicated communication channels.

The learning administration team ensure that your requests are met in-line with your custom service level agreement. 

DSW can manage a competitive tender process for specific projects and programmes. We manage the full life cycle from creating the brief, to selecting the preferred supplier and onboarding. DSW can support at every stage offering advice and guidance:

  • Formalise the brief
  • Define the selection criteria
  • Source suppliers
  • Seek expressions of interest
  • Issue requests for proposal
  • Manage Q&A
  • Shortlist suppliers
  • Schedule and support presentations
  • Manage selection panels
  • Onboarding

Your account manager will schedule regular reviews with you, provide a comprehensive set of management information using our interactive dashboard, as well as be the first point of contact for any complex new requirements.

Governance
Programme Design & Delivery
MI & Reporting
Tender Management
Consulting
Account Management
Support
Course
Bookings

Our Approach

We’ve designed a managed learning services approach which puts you at the centre of everything we do, the scope of the service, the commercial models we use, the operational practices and suppliers we work with.

Our Account Management and dedicated Learning Administration teams get to know your business so we can be proactive in recommending solutions and suppliers and support you every step of the way.

Why Use DSW?

Our Managed Learning Service was developed in response to requests from clients who wanted more choice, flexibility and an exceptional level of customer service.

We provide an end-to-end managed learning service which can be tailored to your requirements; whether you require our full range of services or a specific element we are here to support you.