Financial Services Customer Adviser – Level 2
Standard Number
ST0178
Maximum Funding
£3,500
Pricing From
£500 (discounts available based on volume)
Pricing applies to versions 1.1 onwards. Please contact the team should you require pricing for earlier versions on the standard.
Standard Overview
This apprenticeship has been designed for use in Banks and Building Societies, but may have wider application across Financial Services.
Within these organisations there are a number of front line roles that deal with customers on a range of relatively straightforward transactions within a detailed regulatory and risk framework – these may happen in a branch, over the phone, through the internet or be done by an individual in an operations centre that supports other areas of the business.
Facilitation of Assessment
DSW has always had a ‘digital by default’ approach to end-point assessment; this allows us to provide greater flexibility for all stakeholders while reducing fees and our carbon footprint.
- Interviews and presentations are conducted using web conferencing platforms and we’re flexible enough to use a platform of the employer’s choosing when required.
- Written exams, MCQs and Case Studies are carried out online using an invigilated assessment platform
- Portfolios and Projects are submitted to DSW in digital format for assessment
- Our assessments are also administered using an online platform, epaPRO, which provides training providers with access to results, reports and dashboards.
This is all supported by named account managers and operations contacts who are here to support you at each step of the EPA journey.
Resources
Benefits and Support
DSW is a leading EPAO trusted by some of the UK’s largest employers and apprenticeship training providers to assess apprentices across a portfolio of more than 35 standards.
We combine first-class customer support, leading assessment technology and assessment expertise to deliver an EPA experience which our clients tell us is unequalled.
Our key benefits include:
- Assessor allocated ahead of gateway to guarantee availability and fast turnaround
- Planning meeting scheduled within 1 working day of Gateway
- Results issued within 5 working days
- Competitive pricing, reduced resit fees and no registration fees
- Dedicated account manager and operations contact
- Quality-assured assessors with extensive sector and assessment experience
- Truly collaborative, partnership approach and dedicated DSW human touch support team
- Delivery of a great learner experience with flexibility to accommodate varied learner environments
- Support materials – Guides, toolkits, webinars and use of digital platforms make EPA efficient and easy
- Engaged with other EPAOs and sector bodies to lead the standardisation of assessment methods and raise professional standards