Service Designer
Level: 6
Standard Number: ST0894
Overview
The purpose of a service designer is to (re)design services collaboratively and iteratively, taking a user-centred approach. An employee in this occupation will be responsible for guiding and facilitating the (re)design of a service, product, or solution; ensuring the work is user centred. Increasingly, service designers design with the environment as a key stakeholder, creating services that serve the triple bottom line (profit, people, planet).
Assessment
The End-Point Assessment has two assessment methods:
Assessment Method One
Work-Based Project with Presentation and Questioning
Assessment Method Two
Professional Discussion Underpinned by a Portfolio of Evidence
Method One: Work-Based Project with Presentation and Questioning
Apprentices complete a work-based service design project and present their approach and outcomes to an independent assessor. They’ll demonstrate how they research user needs, develop and test service solutions, work with stakeholders and evaluate the impact of their design, explaining and justifying their decisions.
Method Two: Professional Discussion Underpinned by a Portfolio of Evidence
Apprentices use workplace examples from their portfolio to demonstrate how they apply service design knowledge and skills in practice. They’ll discuss areas such as user-centred design, collaboration, stakeholder engagement, service improvement and professional practice, responding to questions from the assessor.
End-Point Assessment Fee
The new assessment plans have one mandated and one secondary assessment method.
Mandated Assessment Method
TBC
Secondary Assessment Method
TBC
Mandated Method: TBC
More information will be available soon.
Secondary Method: TBC
More information will be available soon.